Standard Operating Procedure (SOP) of Palma Residence

What we need from the residents to ensure safety of the residents & children in Palma Residence

1. Entry is strictly with swipe card and windscreen sticker.
2. All visitors must park their vehicles outside the enclave and register at the guard house.
3. Never keep the swipe card inside the vehicle. In case of theft, the thieves will have an easy way out.
   
4. All contractors and their workers must register with the security guards.
5. All workers must be tagged. The workers must be wearing the tags at all times in the enclave. Failure to display the tag prominently may result in the person being evicted from the enclave.
   
6. If possible, appoint particular vendors instead of having several e.g. newspaperman, gas suppliers, milk & bread suppliers, grass cutters etc. These vendors can be given season passes. The same rule will apply to school bus operators.
7. Ensure that all maids do not open the doors/grilles/windows before 7am.
8. Keep all alarms armed at all times.
   
9. Do not disable the alarm once it has triggered. Wait for the guards to arrive. If the alarm is disabled, the guards will not know which alarm was triggered.
10. All taxis coming into enclave will be stopped and screened. Residents who have summoned taxis are encouraged to inform the guards in advance.
    
11. Residents are encouraged to inform the security team that they are expecting visitors and provide details such as name and vehicle registration number.
12. We suggest that a tag with our emergency contact number be placed on the house pillar/gate.
13. All vehicle numbers, phone numbers etc. should be registered using the Homeguards Membership forms so that the call centre can call/assist you in case of any emergencies. Please get your forms from the respective guard posts.
    
14. All records of members will be kept strictly confidential.
    
15. New vehicle number plates must be updated with the call centre.
    
16. The SMS number is for residents to send feedback or other matters.
    
17. The call centre will record all information received for fast action.
    
18. Use our dedicated hand phone and fixed line for quick action during emergencies.
19. The digital CMS connection with Homeguards Intelligence Techology (HIT) can also enhance security. The SMS number is 016-3373 994.
20. All residents should note down the 24 hour call centre number (03-3373 3994).
21. For the Tiger Eye service when you leave town, 1 slip per shift will be placed in your mailbox. Please inform the call centre 2 or 3 days in advance.
22. Please inform your friends/visitors to register at the guard post when visiting you.
23. If you have any feedback or complaints about the service, please call the call centre or send an SMS to the numbers above.
    
24. Inform the guards if you are having any functions at your residence.
    
25. Do not abuse the guards in any way. They are only doing their job. Advise your friends and other visitors to co-operate with the guards.
26. No pets are allowed in the Park Area to ensure the safety of children and cleanliness of the park. This is also in accordance with the bylaws of Selangor State Government.

Thank you for your understanding and support. Together we hope to keep Palma Residence safe and clean for all families.

From:
Paramount & Palma RA Committee