Standard Operating Procedure (SOP) of Palma Residence

What we need from the residents to ensure safety of the residents & children in Palma Residence

1. Entry is strictly with swipe card and windscreen sticker.
2. All visitors must park their vehicles outside the enclave and register at the guard house.
3. Never keep the swipe card inside the vehicle. In case of theft, the thieves will have an easy way out.
   
4. All contractors and their workers must register with the security guards.
5. All workers must be tagged. The workers must be wearing the tags at all times in the enclave. Failure to display the tag prominently may result in the person being evicted from the enclave.
   
6. If possible, appoint particular vendors instead of having several e.g. newspaperman, gas suppliers, milk & bread suppliers, grass cutters etc. These vendors can be given season passes. The same rule will apply to school bus operators.
7. Ensure that all maids do not open the doors/grilles/windows before 7am.
8. Keep all alarms armed at all times.
   
9. Do not disable the alarm once it has triggered. Wait for the guards to arrive. If the alarm is disabled, the guards will not know which alarm was triggered.
10. All taxis coming into enclave will be stopped and screened. Residents who have summoned taxis are encouraged to inform the guards in advance.
    
11. Residents are encouraged to inform the security team that they are expecting visitors and provide details such as name and vehicle registration number.
12. We suggest that a tag with our emergency contact number be placed on the house pillar/gate.
13. All vehicle numbers, phone numbers etc. should be registered using the Homeguards Membership forms so that the call centre can call/assist you in case of any emergencies. Please get your forms from the respective guard posts.
    
14. All records of members will be kept strictly confidential.
    
15. New vehicle number plates must be updated with the call centre.
    
16. The SMS number is for residents to send feedback or other matters.
    
17. The call centre will record all information received for fast action.
    
18. Use our dedicated hand phone and fixed line for quick action during emergencies.
19. The digital CMS connection with Homeguards Intelligence Techology (HIT) can also enhance security. The SMS number is 016-3373 994.
20. All residents should note down the 24 hour call centre number (03-3373 3994).
21. For the Tiger Eye service when you leave town, 1 slip per shift will be placed in your mailbox. Please inform the call centre 2 or 3 days in advance.
22. Please inform your friends/visitors to register at the guard post when visiting you.
23. If you have any feedback or complaints about the service, please call the call centre or send an SMS to the numbers above.
    
24. Inform the guards if you are having any functions at your residence.
    
25. Do not abuse the guards in any way. They are only doing their job. Advise your friends and other visitors to co-operate with the guards.
26. No pets are allowed in the Park Area to ensure the safety of children and cleanliness of the park. This is also in accordance with the bylaws of Selangor State Government.

Thank you for your understanding and support. Together we hope to keep Palma Residence safe and clean for all families.

From:
Paramount & Palma RA Committee

Security Guard Issue

Dear All,

     Since the topic had started at the chatbox. To Makesure I can keep all your suggestion & opinion. We continue the topic at here.

Please Scroll down to bottm and click comments button to post your comments and opinion.

Below is the previous discussion from all residents 23 Jan 09, 09:43 kenneth: ...stick out like a sore thumb. I m sure the landscape architect will be rolling in his grave if he found out. By common areas i do not mean the area in front or directly beside the house. 23 Jan 09, 09:41 kenneth: Another issue which i would like to highlight is the haphazard manner of planting 'personal' trees on common areas as well as the unsuitable choice of trees planted. Imagine papaya trees which will... 23 Jan 09, 09:39 Felix: Yes, phone bill is an issue. If security co is no agree & they still provide the same service, why do we need them ? I believe our RA committee should able to find a solution on this issu. 23 Jan 09, 01:03 Ben: Resident can register all occupants in their hse. If forgot 2bring access card, they can show IC & guard can check against record b4 allow in. For visitors, they must strictly register b4 allow in 23 Jan 09, 00:53 Ben: If there is concern abt high phone bills by guard, then impose strict registration process b4 letting anyone in. That include resident who dun carry access card 23 Jan 09, 00:52 Ben: If there is concern abt high phone bills by guard, then impose strictly registration process b4 letting anyone in. That include resident who dun carry access card 22 Jan 09, 23:21 Oliver Wee: At least, these are the records we have, in case of any adverse incidents happened in our neighborhood. 22 Jan 09, 23:20 Oliver Wee: I'd think there are few points the RA should look into it. Such as installing CCTV on each road, Fix the 'My-card' reader at the guard house for all visitors, so we could have all the details logged. 22 Jan 09, 21:48 Lim: Apparently some residents did not receive a copy of the notice on the blog. I gave my copy to my neighbour 22 Jan 09, 21:45 Angie: Felix, I don't think the security co. will agree to that. Their phone bill will increase and they will charge them to the residents. 22 Jan 09, 21:43 Jo: Siang, I am talking about the owner of the house that drive a Harriet. He park his car on the road facing his house so the boot of the car is on the middle of the road. Liew: Oliver is absolutely right on the added cost for the guards to use mobile phones. We already has so many queries on why the monthly fees have to be increase to RM80!!

22 Jan 09, 15:32 Liew: Our last RA meeting on 17 Jan has decided to give our guards a warning letter and if they don't improve, we would be forced to change them.

22 Jan 09, 11:19 Oliver Wee: Furthermore, there will be some residents would not to disclose the house phone number.

22 Jan 09, 11:18 Oliver Wee: It'll add extra cost if the guards are to use normal or mobile phones.

22 Jan 09, 11:17 Oliver Wee: There is no provision for intercom from the guard house to our homes respectively.

22 Jan 09, 11:16 Oliver Wee: It's perfect to have call from the guard house every each time we have visitors. However, our homes have never equip such design from the developer. There is no provision for intercom between the gu

22 Jan 09, 11:07 Wayne: My wife notice, a car was letting in after the driver flash his company access card (so obvious, it is neither green & have a photo on it).

22 Jan 09, 11:06 Wayne: I agree to make compulsory for visitor to call to owner from the guardhouse before letting them in. I notice now day everybody can go in with or without an access card.

22 Jan 09, 10:08 Felix: Hi Ben & Siang, I enter the blog today. And 100% agreed with call from security guard before allowing visitor to go in. Appreciate our RA comittee can consider it. Just click comments button below to post your comments and opinion. We appreaciate it. Thank you.